enlogic:show Service & Support

Welcome to the Support Center. We try our best to support you to get the most out of your enlogic:show installation. We offer you: EMail Support (free of charge), Maintainance- and Support plans and stategies, FAQs and Upgrades.

Having problems with an enlogic:show installation? Let us know! File a email to support@enlogic-show.com and we'll have a look:)

FAQ

Q: How about my HDTV corporate movie? Will it play?

A: Of course it will:) Support for HD quality was integrated while enlogic:show was under development. Once you have experienced the flavour of the quality HD offers you won't miss it. Having enough Hardware power enlogic:show will run TrueHD Quality even in the easy versions.

Q: Can I expand enlogic:show to show my current share quotes?

A: Easy Task. Just grab the rss reader and connect it to the rss source holding your information. If you need a special module to fit your needs, just ask us. Enlogic:show can literally drive everything that can be displayed.

 

Q: Is enlogic:show aware of manipulation?

A: enlogic:show transfers data from server to player over a secured connection. Login sequences and, as you like, the whole interface transfer over SSL protocols. Its up to you to choose secure passwords and take the usual precautionary measures, then nothing can actually go wrong ways.

Q: How much are the training expenditures for my employees?

A: enlogic:show was tested and optimized by a leading usability laboratory. Using the documentation and have a look at the trainee movies should enable normal users to quickly get into enlogic:show without generating much costs.

Q: Does you corporate design remain protected?

A: Yes. Enlogic:show handles design and content separately. The styleguide is configured for every device by administrative users. And to support this scenario you can set the permissions in the userconsole to define which user can change these settings. We will gladly help you if you have any questions repecting corporate fonts or any ci related topics.

Q: Is it possible to maintain and control displays in our branches from the headquater?

A: Of course, assuming a IP-network connection to these branches exists, simply install enlogic:show player to the devices in the braches and connect them to enlogic:show server. If the branches do not have a network, you may consider radio based network connection.

Q: Our marketing campeign plans to have many displays view the same content ...

A: The enterprise version of enlogic:show supports device-grouping. Devices with the same resolution can be grouped and then be accessed as one device. Its then easy to setup your desired content information, regardless if 5 or 500 displays are in that group.

Q: How can i see if a display, on a distant location, is running?

A: The enterprise version of enlogic:show supports device-monitoring. You can see the last state of connection, even fetch live pictures and device informations. If you have the "DisplayAlive" module running, you even can see the status of the display panel and, in case of failure, shut it down.

Q: Is Multi-Screen support available?

A: Enlogic:show supports selection of the monitor which should be used. Using this technique you can setup your monitors as you like. For example you could run a secure browser environment on the primary display and use the secondary as playground for enlogic:show. Ideal for interactive terminals with a second monitor for advertisement etc.

 

Q: Can i play my PowerPoint Presentations?

A: Yes. The Powerpoint media format is supported by enlogic:show introduced in Version 1.5.1.